Terms & Conditions — Hamrioui Pet Accessories

1 General Terms of Use

Welcome to Hamrioui ("we," "us," "our"), an online pet store specialising in premium pet accessories and pet supplies. By accessing and using our website at hamrioui.com, you accept and agree to be bound by these Terms and Conditions in full. If you disagree with any part of these terms, you must not use our website or services.

These terms apply to all visitors, users, and customers of Hamrioui. We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

You must be at least 18 years old to make a purchase on hamrioui.com, or have the consent of a parent or guardian. By placing an order, you confirm that you meet this age requirement.

2 Products & Pricing

All pet accessories and pet supplies listed on hamrioui.com are described as accurately as possible. However, we do not warrant that product descriptions, images, pricing, or other content on our website is accurate, complete, reliable, current, or error-free. Colours may vary slightly due to monitor settings and photography lighting.

2.1 Pricing

All prices are listed in US Dollars (USD) and are inclusive of the product cost but exclusive of shipping fees unless otherwise stated. We reserve the right to change prices for products displayed on hamrioui.com at any time, and to correct pricing errors that may inadvertently occur. If a pricing error is identified after your order is placed, we will notify you and give you the option to proceed at the correct price or cancel your order for a full refund.

2.2 Product Availability

Our pet accessories and pet supplies are subject to availability. We make every effort to keep our inventory updated in real time; however, in the event that a product is out of stock after you have placed an order, we will contact you promptly to offer an alternative product or a full refund.

3 Orders & Payment

When you place an order through hamrioui.com, you are making an offer to purchase pet accessories or pet supplies. We reserve the right to accept or decline your order for any reason, including product availability, errors in product or pricing information, or suspected fraudulent activity.

3.1 Order Confirmation

Once your order is placed, you will receive an email confirmation with your order number and details. This confirmation does not signify acceptance of your order; it merely acknowledges that we have received it. Acceptance occurs when we dispatch your order and send you a shipping confirmation email with a tracking number.

3.2 Payment Methods

We accept the following payment methods for all pet supplies purchases:

• Visa, Mastercard, and American Express credit/debit cards
• PayPal
• Apple Pay
• Google Pay

3.3 Order Cancellation

You may cancel your order at any time before it has been dispatched by contacting us via WhatsApp or email at support@hamrioui.com. Once an order has been dispatched, it cannot be cancelled and must follow our returns process outlined in Section 5.

4 Shipping & Delivery Policy

Hamrioui ships pet accessories and pet supplies worldwide. Delivery times and costs vary depending on your location and the shipping method selected at checkout.

4.1 Shipping Rates & Timescales

4.2 Order Processing

Orders are processed within 1 – 3 business days (Monday to Friday, excluding public holidays). Once your pet accessories order has been dispatched, you will receive a confirmation email containing your tracking number so you can follow your package in real time.

4.3 Customs & Import Duties

For international orders, customs duties, taxes, and import fees may apply depending on your country's regulations. These charges are the responsibility of the buyer and are not included in Hamrioui's product prices or shipping costs. We recommend checking with your local customs office for more information before placing your order.

4.4 Delivery Issues

If your order has not arrived within the estimated delivery window, please contact us via WhatsApp or email. We will investigate with the carrier and work to resolve the issue promptly. Hamrioui is not responsible for delays caused by customs processing, incorrect shipping addresses provided by the customer, or carrier disruptions due to weather or other unforeseen circumstances.

5 Returns & Refunds Policy

Your satisfaction with our pet accessories and pet supplies is our top priority. If you are not completely happy with your purchase, we offer a straightforward return and refund process.

5.1 Return Eligibility

You may return most unused and unopened pet accessories within 30 days of delivery for a full refund or exchange, subject to the following conditions:

• Items must be in their original packaging, unused, and in the same condition as received
• A valid proof of purchase (order number or receipt) is required
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect

5.2 Non-Returnable Items

For hygiene and safety reasons, the following pet supplies cannot be returned:

• Pet grooming products that have been opened or used (shampoos, brushes used on animals)
• Customised or personalised pet accessories
• Food, treats, and health supplements
• Items marked as "Final Sale" at the time of purchase

5.3 Refund Process

Once we receive your returned item and verify its condition, we will process your refund within 5 – 7 business days. Refunds are issued to the original payment method. Please allow an additional 3 – 5 business days for the refund to appear in your account, depending on your bank or payment provider.

5.4 Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery via WhatsApp or email with photos of the damage. We will arrange a free replacement or full refund at no additional cost to you.

6 Product Warranty

All pet accessories sold on hamrioui.com come with a 90-day manufacturer warranty against defects in materials and workmanship under normal use. This warranty does not cover damage caused by misuse, neglect, accidents, or normal wear and tear.

To make a warranty claim, please contact our support team with your order number, a description of the defect, and photographic evidence. Approved claims will be resolved with a replacement product or store credit at our discretion.

7 Privacy Policy

Hamrioui is committed to protecting your personal data. This section explains how we collect, use, and safeguard information when you use our pet store online.

7.1 Information We Collect

When you visit hamrioui.com or make a purchase, we may collect the following information:

• Personal identification: name, email address, phone number, and shipping address
• Payment information: processed securely by our third-party payment providers (we do not store card details)
• Browsing data: IP address, browser type, pages visited, and time spent on site (via cookies and analytics tools)
• Communication data: messages sent to us via email, WhatsApp, or our contact form

7.2 How We Use Your Information

We use the information collected to:

• Process and fulfil your pet accessories orders
• Communicate with you about your orders, including shipping updates and customer support
• Improve our website, product offerings, and customer experience
• Send promotional emails about new pet supplies, offers, and content (only if you have opted in)
• Comply with legal obligations and prevent fraud

7.3 Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website, processing payments, and delivering orders — but only to the extent necessary to perform these services. All third-party providers are contractually obligated to keep your information confidential.

7.4 Cookies

Hamrioui uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. By using our website, you consent to the use of cookies in accordance with this policy. You can control cookie settings through your browser preferences at any time.

7.5 Your Rights

You have the right to access, correct, or delete your personal data at any time. To exercise these rights, please contact us at support@hamrioui.com or via WhatsApp. We will respond to your request within 30 days.

8 Intellectual Property

All content on hamrioui.com — including text, images, graphics, logos, product descriptions, and website design — is the property of Hamrioui and is protected by international copyright and trademark laws. You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.

The Hamrioui name, logo, and all related product names, slogans, and designs are trademarks of Hamrioui. Unauthorised use of any Hamrioui trademarks is strictly prohibited and may result in legal action.

9 Limitation of Liability

To the fullest extent permitted by applicable law, Hamrioui shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or other intangible losses, resulting from:

• Your use of or inability to use our pet accessories and pet supplies
• Any unauthorised access to or use of our servers or personal information
• Any interruption or cessation of transmission to or from our website
• Any third-party content or conduct on our website

Our total liability to you for any claim arising from or related to your use of hamrioui.com or your purchase of pet accessories shall not exceed the total amount you paid for the product(s) in question.

Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by applicable law.

10 Changes to These Terms

Hamrioui reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to this page. The "Last updated" date at the top of this page indicates when the most recent revisions were made.

We encourage you to review these terms periodically to stay informed about your rights and obligations when purchasing pet accessories and pet supplies from hamrioui.com. Your continued use of the website after changes are posted constitutes your acceptance of the revised terms.

11 Contact Information

If you have any questions, concerns, or requests regarding these Terms and Conditions, our privacy practices, or your experience with Hamrioui pet accessories and pet supplies, please do not hesitate to reach out to us:

Thank you for choosing Hamrioui as your trusted source for premium pet accessories and pet supplies. We value your trust and are committed to providing an exceptional shopping experience for you and your companion.